Same-Day Order Processing

Orders are processed and fulfilled Monday through Saturday, excluding Sundays and federal holidays. In-stock orders that are successfully ready for fulfillment by 4:00 PM Pacific Time, Monday through Saturday, are eligible for same-day processing and carrier handoff under our existing fulfillment rules after payment has been confirmed and cleared.

Orders received after the cutoff, on Sundays, or on federal holidays are processed on the next applicable shipping day, generally Monday for Sunday orders, subject to carrier operations and holidays.

Processing Cutoff Time

Orders received and successfully ready for fulfillment by 4:00 PM Pacific Time, Monday through Saturday, are eligible for same-day processing and carrier handoff. Orders received after 4:00 PM Pacific Time are processed on the next applicable shipping day.

Processing times may be longer during peak periods, product launches, or promotional events. We will notify you of any significant delay.

Carriers and Methods

Peppy&Me ships via USPS and UPS. The current configured domestic checkout options are:

• USPS Ground Advantage — $9.99; estimated 3–7 business days after processing
• USPS Priority Mail — $15.99; estimated 2–3 business days after processing
• USPS Priority Mail Express — $49.99; estimated 1–2 business days after processing
• UPS Ground — $12.99; estimated 3–5 business days after processing
• UPS 2-Day Air — $24.99; estimated 2 business days after processing
• UPS Next-Day Air — $54.99; estimated 1 business day after processing
• USPS Priority Mail International — $65.00 flat rate where available; estimated 6–10 business days after processing

Vegas Local — In-person Pickup is available for eligible Las Vegas, Nevada addresses for a $1.00 pickup fee. Pickup details are shown after order confirmation.

Available shipping methods and the applicable rate are displayed during checkout based on your delivery address and selected items. Qualifying U.S. orders may receive free USPS Ground Advantage shipping as described below.

Cold-chain shipping options are available for temperature-sensitive compounds. Select the appropriate option at checkout.

Processing Time vs. Transit Time

Processing time is the time required for us to prepare and hand your order off to the carrier. Transit time is the time the carrier takes to deliver the package after pickup.

The delivery date you see at checkout is an estimate of the combined processing plus transit time. It is not a guarantee. Carrier delays, weather events, and other factors outside our control may affect actual delivery timing.

Tracking

A tracking number will be provided via email once your order ships. You can use this number to track your shipment directly on the carrier's website or through your Peppy&Me account.

If you do not receive a tracking email within 2 business days of placing your order, contact us at support@peppyandme.com.

Shipping Address Accuracy

Please verify all shipping address information carefully before submitting your order. Peppy&Me is not responsible for delivery failures, delays, or additional fees resulting from incorrect, incomplete, or undeliverable addresses provided at checkout.

We are unable to modify a shipping address once an order has been handed off to the carrier.

Different Billing and Shipping Addresses

You may ship to an address that differs from your billing address. When doing so, please ensure the shipping address is a valid, deliverable location. Orders with mismatched billing and shipping addresses may be subject to additional verification.

Delivery Estimates

Delivery estimates shown at checkout are based on carrier estimates for your location and the shipping method selected. These are estimates only and are not guaranteed delivery dates.

Estimated domestic delivery timeframes: • USPS Ground Advantage: 3–7 business days after processing • USPS Priority Mail: 2–3 business days after processing • USPS Priority Mail Express: 1–2 business days after processing • UPS Ground: 3–5 business days after processing • UPS 2-Day Air: 2 business days after processing • UPS Next-Day Air: 1 business day after processing

Estimated international delivery timeframes: • USPS Priority Mail International: 6–10 business days after processing

All international transit estimates are in addition to processing time and may be extended by customs delays.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, incorrect, or has a delivery issue, please contact Peppy&Me Customer Support promptly at support@peppyandme.com with photographs and a description of the issue.

Support will review the order and available resolution options. Resolution of loss or delivery claims may depend on carrier tracking or investigation, the circumstances of the shipment, and applicable shipping-protection coverage.

We do not promise an automatic refund or replacement in every circumstance.

Returned or Undeliverable Packages

If a package is returned to us because it was undeliverable (wrong address, unclaimed, or refused), we will contact you to arrange reshipment at your expense or review any available partial refund after original shipping costs and return costs.

Changes and Cancellations

Orders begin processing shortly after placement. To modify or cancel an order, contact us immediately at support@peppyandme.com or (702) 729-4828. We cannot guarantee changes or cancellations once an order has entered the fulfillment queue or been handed off to a carrier.

Domestic Shipping

Peppy&Me ships throughout the United States. Free U.S. shipping is available only on qualifying orders with a post-discount merchandise total of $200 or more, using USPS Ground Advantage. Faster or alternate services retain their displayed charges unless checkout explicitly says otherwise. For orders below the threshold, the available USPS or UPS methods and applicable rates are shown at checkout.

Shipping restrictions may apply to certain products or destinations based on applicable law. We do not ship to P.O. Boxes for certain carrier methods; please provide a physical address.

Local Pickup

Vegas Local — In-person Pickup is available for eligible Las Vegas, Nevada addresses. The current checkout pickup fee is $1.00. Pickup details and the pickup window are provided after order confirmation.

Local pickup is not shipping, so carrier delivery estimates and shipping protection do not apply. Eligibility is confirmed from the address entered at checkout.

International Shipping

International shipping is available to eligible destinations where permitted. The current checkout configuration uses USPS Priority Mail International with a $65.00 international shipping charge where applicable. Available international services, rates, destination eligibility, and estimated delivery times are shown at checkout.

The estimated USPS Priority Mail International transit time is approximately 6–10 business days from dispatch where applicable.

International shipments may be subject to customs clearance, which can add additional days beyond the carrier transit estimate. Peppy&Me dispatches international orders from our U.S. facility using the service selected at checkout.

Cold-chain packaging (insulated packaging with cold pack) is available as an add-on for international orders; however, cold integrity during international transit is not guaranteed due to transit duration and customs handling.

Customs and Import Responsibility

International orders may be subject to import duties, taxes, and customs fees assessed by the destination country. These charges are the sole responsibility of the purchaser and are not included in our pricing or shipping charges.

It is the purchaser's responsibility to ensure that the products ordered are legal to import into their country. Peppy&Me is not responsible for delays, confiscations, or refusals by customs authorities in the destination country.

Contact

For shipping inquiries:

Peppy&Me Email: support@peppyandme.com Phone: (702) 729-4828 Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time