Information We Collect
When you use our website or make a purchase, we may collect the following types of information:
Information you provide directly: • Name, email address, phone number, and mailing address when you create an account or place an order; • Payment information (processed securely through third-party payment processors; we do not store full card details); • Research credentials and intended use confirmation provided at checkout; • Communications you send to our support team.
Information collected automatically: • Browser type, device type, operating system, and IP address; • Pages visited, time spent on pages, and referring URLs; • Cookies and similar tracking technologies (see Cookies section below).
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders;
- Sending order confirmations, shipping notifications, and support communications;
- Responding to your inquiries and support requests;
- Verifying eligibility and research-use intent as required by our Terms of Service;
- Improving our website, products, and customer experience;
- Complying with applicable legal obligations;
- Detecting and preventing fraud and prohibited use;
- Sending promotional communications where you have opted in (you may opt out at any time).
Information Sharing
We do not sell your personal information. We may share your information with the following categories of third parties only as necessary to operate our business:
- **Payment processors:** Intuit QuickBooks for the hosted card-payment flow, plus the Zelle, Cash App, and Venmo services used for the corresponding manual payment options;
- **Shipping carriers:** USPS and UPS to fulfill and deliver your order (name, address);
- **Analytics, advertising, and site tools:** Google Tag Manager containers GTM-W7LKXNLM and GTM-P44N6JRP, Google Analytics 4, Google Ads conversion tracking, TikTok Pixel, Google AdSense, OpenAI Ads Pixel, Ahrefs Analytics, and GoAffPro affiliate tracking;
- **Service providers:** Email and customer-support tools that assist us in operating our website;
- **Legal and regulatory authorities:** When required by law, court order, or to protect the rights and safety of our customers or the public.
All third-party service providers are required to use your information only to perform the services we have engaged them for.
We Do Not Sell Your Information
Peppy&Me does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. If this policy changes in the future, we will notify you and obtain your consent as required by applicable law.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment processing is handled by PCI-compliant third-party processors, and we do not store complete payment card data on our servers.
No method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information, subject to our legal obligations;
- Opt out of promotional communications at any time by using the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at support@peppyandme.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and products are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Peppy&Me Customer Support Email: support@peppyandme.com Phone: (702) 729-4828
Peppy&Me