Return Eligibility

Peppy&Me accepts returns of eligible products within 30 calendar days from the delivery date recorded by the carrier, subject to the conditions below. A standard return is eligible only when the product is:

• Unused;
• Unopened and untampered;
• In original condition and original packaging;
• Sealed with all tamper-evident seals intact.

Contact us before initiating any return. Returns sent without prior authorization will not be accepted and may be returned to the sender at the sender's expense.

Item Condition Requirements

Returned items must arrive at our facility in the same condition as received. Products that have been opened, used, unsealed, or tampered with are not eligible for a standard return. Items that were improperly stored or damaged after delivery are also not eligible for a standard return.

If an item was received damaged or defective, please refer to the Damaged, Incorrect, or Missing Orders section below.

Non-Returnable Items

The following items are not eligible for a standard return:

• Opened, used, unsealed, or tampered products;
• Products with broken tamper-evident seals;
• Temperature-sensitive or perishable items that have been removed from cold storage;
• Products that have been stored improperly;
• Custom-ordered or special-order items;
• Any product returned more than 30 calendar days after delivery;
• Products flagged as part of return abuse (see Return Abuse Prevention).

Return Window

Eligible products may be returned within 30 calendar days from the delivery date recorded by the carrier. Return requests should be initiated within that window. Damaged, incorrect, missing, or delivery-related problems are handled separately in the support sections below; contact Customer Support promptly so we can review the order and available resolution options.

Exchanges

Peppy&Me does not offer exchanges. If you want a different eligible item, you may follow the applicable return process and place a separate new order.

Return Instructions

To initiate a return:

1. Contact us at support@peppyandme.com with your order number, the item(s) you wish to return, and the reason for return;
2. Wait for a Return Merchandise Authorization (RMA) confirmation from our team;
3. Package the item(s) securely in original or equivalent packaging;
4. Include your RMA number and order details inside the package;
5. Ship to the return address provided in your RMA confirmation using a trackable shipping method.

For an ordinary eligible return caused by customer preference or a change of mind, the customer is responsible for return shipping. If Peppy&Me made an order-fulfillment error or an eligible product arrived damaged, Customer Support will review the appropriate resolution.

Inspection and Processing

Upon receipt of your return, we will inspect the item(s) within 3–5 business days. You will be notified of the result of the inspection by email. If the return is approved, a refund will be processed within 5–10 business days of approval using the original payment method whenever technically possible, as described in Refund Amounts below.

If the returned item does not meet our return eligibility requirements, we will notify you and offer to return the item to you at your expense.

Refund Amounts

Approved refunds are issued for the original purchase price of the returned item(s). There is no restocking fee. Original shipping charges are non-refundable unless the return is due to a Peppy&Me error.

Whenever technically possible, approved refunds are returned through the original payment method:

• Card purchase — the same card or original card transaction;
• Zelle purchase — through Zelle;
• Cash App purchase — through Cash App;
• Venmo purchase — through Venmo.

If the original payment method genuinely cannot receive the refund, such as when an account is closed, Peppy&Me may agree on an alternative refund method with the customer in writing. For approved ordinary returns, the 3% card-processing fee is non-refundable. Processing time by the relevant payment provider or bank may extend the time to receipt of funds.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, has missing items, or has a delivery issue, please contact Peppy&Me Customer Support promptly at support@peppyandme.com with:

• Your order number;
• A description of the issue;
• Clear photographs of the item, packaging, and any visible damage.

Support will review the order and available resolution options. Resolution of loss or delivery claims may depend on carrier tracking or investigation, the circumstances of the shipment, and applicable shipping-protection coverage. We do not promise an automatic refund or replacement in every circumstance, and we may request the return of an item before processing a resolution.

Shipping Issues and Delays

Carrier delays, weather, natural disasters, customs processing, and other circumstances outside our control may affect delivery.

If your order has a delivery issue or tracking shows the package as delivered but you have not received it, contact Customer Support promptly. We will review:

• Carrier tracking and any available investigation;
• The circumstances of the shipment;
• Any applicable shipping-protection coverage.

We do not promise an automatic refund or replacement for a package confirmed as delivered by the carrier. Contact us at support@peppyandme.com so we can explain the available next steps.

Refused Packages and Incorrect Addresses

If a package is refused by the recipient or returned to us because of an incorrect or undeliverable address provided at checkout:

• Original and return shipping costs are non-refundable;
• We will contact you to arrange reshipment at your expense or review any available partial refund.

Please ensure all shipping address information is accurate at the time of checkout. We cannot modify addresses after an order has shipped.

Return Abuse Prevention

Peppy&Me reserves the right to decline return requests from customers who, in our sole judgment, have engaged in excessive, fraudulent, or abusive return activity. Accounts flagged for return abuse may be suspended or permanently banned from future purchases.

Payment Issues

If you experience an issue with a payment or order, please contact Peppy&Me Customer Support for assistance at support@peppyandme.com or (702) 729-4828. Our team can review the order and explain the available next steps.

Return Request Procedure

Summary of steps to request a return:

1. Email support@peppyandme.com within 30 days of delivery;
2. Include your order number and reason for return;
3. Await RMA authorization before sending any item;
4. Ship using a trackable method to the authorized return address;
5. Await inspection result and refund notification.

Do not ship items back without written authorization from our team.

Contact

For all return and refund inquiries:

Peppy&Me Email: support@peppyandme.com Phone: (702) 729-4828 Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time