Return Eligibility

Peppy&Me accepts returns of eligible products within 30 calendar days of delivery, subject to the conditions below. To be eligible for a return, items must:

• Be unused and in their original condition;
• Have intact tamper-evident seals (if applicable);
• Be in original packaging with all accompanying documentation;
• Be accompanied by proof of purchase.

Contact us before initiating any return. Returns sent without prior authorization will not be accepted and may be returned to the sender at the sender's expense.

Item Condition Requirements

Returned items must arrive at our facility in the same condition as received. Items that appear to have been opened, used, tampered with, improperly stored, or damaged in transit after delivery will not be accepted for return and will be returned to the sender.

If an item was received damaged or defective, please refer to the Damaged, Incorrect, or Missing Orders section below.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Opened products or products with broken tamper-evident seals;
• Products that show evidence of use or handling;
• Temperature-sensitive or perishable items that have been removed from cold storage;
• Products that have been stored improperly;
• Custom-ordered or special-order items;
• Any product returned more than 30 calendar days after delivery;
• Products flagged as part of return abuse (see Return Abuse Prevention).

Return Window

All return requests must be initiated within 30 calendar days of the delivery date as recorded by the carrier. We do not accept return requests initiated after this period, regardless of circumstances, except in cases of documented shipping carrier errors or product defects reported within 7 days of delivery.

Return Instructions

To initiate a return:

1. Contact us at support@peppyandme.com with your order number, the item(s) you wish to return, and the reason for return;
2. Wait for a Return Merchandise Authorization (RMA) confirmation from our team;
3. Package the item(s) securely in original or equivalent packaging;
4. Include your RMA number and order details inside the package;
5. Ship to the return address provided in your RMA confirmation using a trackable shipping method.

The cost of return shipping is the responsibility of the customer unless the return is due to a Peppy&Me error (damaged, defective, or incorrect item received).

Inspection and Processing

Upon receipt of your return, we will inspect the item(s) within 3–5 business days. You will be notified of the result of the inspection by email. If the return is approved, a refund will be processed within 5–10 business days of approval to the original payment method.

If the returned item does not meet our return eligibility requirements, we will notify you and offer to return the item to you at your expense.

Refund Amounts

Approved refunds are issued for the original purchase price of the returned item(s), minus any applicable restocking fees. Original shipping charges are non-refundable unless the return is due to a Peppy&Me error.

Refunds are issued to the original payment method. Processing time by your card issuer or bank may extend the time to receipt of funds.

Damaged, Incorrect, or Missing Orders

If you receive a damaged, defective, or incorrect item, or if items are missing from your order, you must contact us within 7 calendar days of delivery at support@peppyandme.com with:

• Your order number;
• A description of the issue;
• Clear photographs of the item, packaging, and any visible damage.

Upon review, we will arrange a replacement, reshipment, or refund as appropriate. We may request the return of the damaged or incorrect item before processing a resolution.

Shipping Issues and Delays

Peppy&Me is not responsible for carrier delays, lost packages after delivery confirmation, stolen packages, or delays caused by weather, natural disasters, customs processing, or other circumstances outside our control.

If tracking shows your package as delivered but you have not received it, please:

• Check with household members and neighbors;
• Check with your building management or mail room;
• Contact the carrier directly to file a missing package claim;
• If unresolved, contact us at support@peppyandme.com.

We will work with you and the carrier to investigate missing or delayed packages, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.

Refused Packages and Incorrect Addresses

If a package is refused by the recipient or returned to us because of an incorrect or undeliverable address provided at checkout, the following conditions apply:

• A restocking fee may be deducted from any refund issued;
• Original and return shipping costs are non-refundable;
• We will contact you to arrange reshipment at your expense or to process a partial refund.

Please ensure all shipping address information is accurate at the time of checkout. We cannot modify addresses after an order has shipped.

Return Abuse Prevention

Peppy&Me reserves the right to decline return requests from customers who, in our sole judgment, have engaged in excessive, fraudulent, or abusive return activity. Accounts flagged for return abuse may be suspended or permanently banned from future purchases.

Chargebacks

Filing a chargeback without first contacting Peppy&Me to resolve the issue is a violation of our Terms of Service. We strongly encourage you to contact our support team before disputing a charge with your bank. Fraudulent chargebacks may result in account termination and pursuit of recovery through appropriate legal channels.

Return Request Procedure

Summary of steps to request a return:

1. Email support@peppyandme.com within 30 days of delivery;
2. Include your order number and reason for return;
3. Await RMA authorization before sending any item;
4. Ship using a trackable method to the authorized return address;
5. Await inspection result and refund notification.

Do not ship items back without written authorization from our team.

Contact

For all return and refund inquiries:

Peppy&Me Email: support@peppyandme.com Phone: (702) 729-4828 Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time