Order Processing

Orders are processed and fulfilled Monday through Friday, excluding federal holidays. Processing begins after payment has been confirmed and cleared.

Orders placed on weekends or federal holidays are queued for processing on the next business day.

Processing Cutoff Time

Orders placed by 2:00 PM Pacific Time on a business day are typically processed and handed off to the carrier the same day. Orders placed after 2:00 PM Pacific Time will generally be processed on the next business day.

Processing times may be longer during peak periods, product launches, or promotional events. We will notify you of any significant delay.

Carriers and Methods

Peppy&Me ships via USPS and UPS. Available shipping methods and live carrier rates are displayed during checkout based on your delivery address and selected items.

Cold-chain shipping options are available for temperature-sensitive compounds. Select the appropriate option at checkout.

Processing Time vs. Transit Time

Processing time is the time required for us to prepare and hand your order off to the carrier. Transit time is the time the carrier takes to deliver the package after pickup.

The delivery date you see at checkout is an estimate of the combined processing plus transit time. It is not a guarantee. Carrier delays, weather events, and other factors outside our control may affect actual delivery timing.

Tracking

A tracking number will be provided via email once your order ships. You can use this number to track your shipment directly on the carrier's website or through your Peppy&Me account.

If you do not receive a tracking email within 2 business days of placing your order, contact us at support@peppyandme.com.

Shipping Address Accuracy

Please verify all shipping address information carefully before submitting your order. Peppy&Me is not responsible for delivery failures, delays, or additional fees resulting from incorrect, incomplete, or undeliverable addresses provided at checkout.

We are unable to modify a shipping address once an order has been handed off to the carrier.

Different Billing and Shipping Addresses

You may ship to an address that differs from your billing address. When doing so, please ensure the shipping address is a valid, deliverable location. Orders with mismatched billing and shipping addresses may be subject to additional verification.

Delivery Estimates

Delivery estimates shown at checkout are based on carrier estimates for your location and the shipping method selected. These are estimates only and are not guaranteed delivery dates.

Estimated domestic delivery timeframes: • Standard (USPS/UPS Ground): 3–7 business days after processing • Expedited (UPS 2-Day Air): 2 business days after processing • Overnight (UPS Next-Day Air / USPS Priority Mail Express): 1–2 business days after processing

Estimated international delivery timeframes: • UPS Worldwide Expedited®: 7–10 business days after processing (allow up to 15 business days for customs clearance and remote destinations)

All international transit estimates are in addition to processing time and may be extended by customs delays.

Lost, Stolen, or Damaged Packages

If your package is damaged upon delivery, refuse the package if possible and contact us immediately at support@peppyandme.com with photographs of the damage.

If tracking shows your package as delivered but it has not been received, please: • Check with household members, neighbors, and your building management; • Contact the carrier to file a missing package report; • Contact us at support@peppyandme.com if the issue is unresolved.

Peppy&Me is not liable for packages confirmed as delivered by the carrier or for packages stolen after delivery. We will assist with carrier claims where possible.

Returned or Undeliverable Packages

If a package is returned to us because it was undeliverable (wrong address, unclaimed, refused), we will contact you to arrange reshipment at your expense or issue a partial refund after deducting original shipping costs and any applicable restocking fees.

Changes and Cancellations

Orders begin processing shortly after placement. To modify or cancel an order, contact us immediately at support@peppyandme.com or (702) 729-4828. We cannot guarantee changes or cancellations once an order has entered the fulfillment queue or been handed off to a carrier.

Domestic Shipping

We ship to all 50 U.S. states. Shipping restrictions may apply to certain products in certain states based on applicable law. Restricted products will not be available for shipping to affected locations. We do not ship to P.O. Boxes for certain carrier methods; please provide a physical address.

International Shipping

We ship to select international destinations via UPS Worldwide Expedited®. A flat rate of $25.00 is applied to all international orders at checkout.

Estimated transit time is 7–10 business days from the date of dispatch. Please allow up to 15 business days for remote destinations or during peak customs processing periods.

International shipments may be subject to customs clearance, which can add additional days beyond the carrier transit estimate. Peppy&Me dispatches all international orders from our U.S. facility using UPS Worldwide Expedited®.

Cold-chain packaging (insulated packaging with cold pack) is available as an add-on for international orders; however, cold integrity during international transit is not guaranteed due to transit duration and customs handling.

Customs and Import Responsibility

International orders may be subject to import duties, taxes, and customs fees assessed by the destination country. These charges are the sole responsibility of the purchaser and are not included in our pricing or shipping charges.

It is the purchaser's responsibility to ensure that the products ordered are legal to import into their country. Peppy&Me is not responsible for delays, confiscations, or refusals by customs authorities in the destination country.

Contact

For shipping inquiries:

Peppy&Me Email: support@peppyandme.com Phone: (702) 729-4828 Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time